Booking conditions

You can make reservations:

  • On-line
  • By fax: +48 12 421 83 60
  • By e-mail: hotel@grand.pl
  • By phone: +48 12 424 08 00 – bookings by ‘phone have non-guaranteed booking status.

Booking conditions:

    • GUARANTEED BOOKING: Requires a written confirmation by fax or e-mail or in person at the Hotel’s reception; details of a credit card must be given to guarantee booking.
    • NON-GUARANTEED BOOKING: Does not require a written confirmation nor forwarding of credit card details; it may be made by fax or e-mail or in person at the Hotel’s reception. Guests who are late in arriving until 6:00 pm, will have non-guaranteed bookings cancelled automatically.
    • COST-FREE CANCELLATION: Possible at the latest 3 days before the date of arrival to the Hotel. Cancelling a booking within 3 days before the date of arrival, the Hotel reserves the right to debit the credit card given as reservation guarantee with an amount equal to the 1st day’s stay.
    • NO SHOWS: If a reservation has not been cancelled and the Guest does not arrive, the Hotel reserves the right to debit the credit card given to guarantee the reservation with an amount equal to the 1st day’s stay.
    • NON-REFUNDABLE: It is impossible to make any changes or cancelations to non-refundable reservations. When making a reservation, the Hotel will debit the credit card given as a guarantee of reservation with a payment as confirmation of the reservation. This payment is also non-refundable in the case of NO SHOWS.

 

      The Hotel day begins at 4:00 pm and ends at 12:00 pm.
      Prices include VAT.
      Prices do not include local fees of PLN 1.60 per person per day for stays longer than one day.
      The fee for animals is EUR 25 per day . Children under 12 who do not use a separate bed are free of charge.